Last updated: November 2025

Shipping Policy

We aim to deliver your order as quickly and safely as possible.

1. Processing Time

Orders are processed within 1–3 business days.
During peak seasons, processing times may be slightly longer.

2. Shipping Times

Shipping times vary depending on your location and the supplier. Typical delivery windows:

• Australia: 5–12 business days
• New Zealand: 7–15 business days
• International: 10–20 business days

3. Tracking Information

Once your order is shipped, you will receive an email with your tracking number (if available).
Tracking may take 24–48 hours to update.

4. Shipping Fees

Shipping fees are calculated at checkout unless a free shipping promotion applies.

5. Incorrect Address

Please ensure your address is accurate.
We cannot replace or refund orders shipped to an incorrect address provided by the customer.

6. Lost or Delayed Parcels

If your parcel is delayed or appears lost:

• Contact us at contact@everroo.com.au
• We will liaise with the courier or supplier to resolve the issue

7. Delivery Issues

If your package arrives damaged, please contact us within 48 hours with photos so we can assist immediately.

Return & Refund Policy

At EverRoo, your satisfaction is our priority. If you are not fully happy with your purchase, we’re here to help.

1. Eligibility for Returns

You may request a return or refund within 5 days of receiving your order if:

• The item is defective, damaged, or incorrect.
• The item is unused, in original condition, and in its original packaging.

Certain items such as personal care products, intimate items, and clearance products may not be eligible for return for hygiene reasons.

2. Return Process

To start a return:

1. Contact us at contact@everroo.com.au with your order number and issue.
2. Our team will review your request and provide return instructions.
3. Once approved, send the item back to the address we provide.

3. Refunds

Once your return is received and inspected, we will notify you of your refund status.
Approved refunds will be processed to your original payment method within 5–10 business days.

4. Return Shipping Costs

• If the return is due to our error (wrong item, defective product): We cover the return shipping cost.
• For change-of-mind returns: Customer pays the return shipping cost.

5. Exchanges

We offer exchanges for defective or incorrect items.
If you need a different product or size, please contact our support team.

6. Non-Returnable Items

• Gift cards
• Clearance items
• Personal / hygiene-sensitive items
• Items without original packaging